Creating clarity, mutual respect, and support in the therapeutic relationship
At The Therapeutic Space, we are committed to offering a safe, consistent, and respectful therapeutic experience. These policies are in place to ensure that the time and energy devoted to your care are honored, while supporting healthy boundaries for both client and therapist.
Appointments
All sessions are scheduled based on mutual availability between you and your therapist.
Appointments must be booked at least 24 hours in advance to allow proper preparation.
Emergency or crisis sessions are not available. This practice does not provide urgent care or crisis intervention services.Appointments are scheduled in advance and typically last 45- 60 minutes].
All sessions begin and end on time. If you arrive late, the session will still end at the scheduled time.
Appointments can be conducted in-person or via secure online platforms (if applicable).
Missed Appointments / No-Show Policy
If you do not attend your scheduled session and have not contacted me:
The therapist will wait up to 10-15 minutes during the scheduled start time.
If you have not arrived or made contact within that time, the session will be considered a missed appointment or no-show.
No refund will be provided for a missed session. However, you may be eligible to reschedule once within 7 days at no additional cost, subject to availability.
Cancellation & Refund Policy
We understand that schedules can change. Please review the following cancellation terms:
Cancellations made 3 days (72 hours) or more before the appointment:
You will receive a full refundCancellations made 2 days before the appointment:
You will receive a 40% refund of the session fee.Cancellations made 1 day before the appointment:
You will receive a 20% refund of the session fee.Same-day cancellations or missed sessions:
No refund will be issued. The full session fee will be charged.
However, you may reschedule the missed session once, within 7 days, subject to availability.
Rescheduling
You may reschedule a missed appointment once, at no extra cost.
Rescheduled sessions must take place within 7 calendar days of the original appointment.
Additional missed sessions will be charged in full
Confidentiality
All client information is treated with strict confidentiality, in line with legal and ethical guidelines. Information may only be shared:
With your written consent
When required by law (e.g., if there is a risk of harm to yourself or others)
If ordered by a court
Communication
You may contact us by email or message on whatsapp for scheduling and general inquiries.
Please note: clinical matters cannot be discussed over email or outside scheduled sessions.
We aim to respond to non-urgent messages within 1–2 business days.
Fees & Payment
Session fees are due at the time of booking or before the session begins.
Accepted payment methods: UPI
Receipts are available upon request for insurance or personal records.
Emergencies
We are not able to provide immediate or on-call mental health support. If you or someone you know is in danger or experiencing a crisis:
Call emergency services
Visit your nearest hospital or mental health crisis center
Contact a local mental health crisis line
If you have any questions about these policies, please feel free to reach out:
Email: info.thetherapeuticspace@gmail.com